What is ITSM? A guide to IT service management | Atlassian
IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
ITIL in Modern ITSM: A Complete Guide | Atlassian
ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
IT management: Functions and best practices - Atlassian
ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM software features and hardware. It includes an established set of processes to manage the design, plan, and delivery of the services across the business.
ITSM software by Jira Service Management - Atlassian
Jira Service Management provides ITSM teams with ITIL-certified incident, problem, change and service management to deliver exceptional service experiences
IT Services Explained [+ Benefits & Examples] - Atlassian
This guide discusses modern IT services and ITSM software, including how they help today’s businesses safeguard data, optimize operations, and rapidly scale to meet new opportunities.
What are services? | Jira Service Management Cloud - Atlassian …
In IT service management (ITSM), a service is a system, platform, or infrastructure that provides value to your business or customers. Services can include things like payment platforms, servers, teams of people (for example, a legal team), websites, products, or application stacks.
What is a configuration management database (CMDB)? - Atlassian
The goal of a CMDB is to give you the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships.
Revolutionize IT Support with Jira Service Management - Atlassian
Tired of slow IT responses? Upgrade to Jira Service Management for faster, efficient service, and exceptional support. Try it today!
ITIL Service Strategy: Align IT with Business Goals - Atlassian
Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.
Enhance efficiency with an IT service portal | Atlassian
An IT service portal enhances user experience by offering self-service options like knowledge bases and guided troubleshooting. It is a central hub for all IT support, featuring ticketing systems, chat support, remote access, and software downloads.